We are not a travel agency, instead we like to share the same enthusiasm that drives us to the wonders of the night sky, and for the moment we only have these two destinations in mind. In the near future we expect to extend the scope of our tours to other interesting places.
As such, we tried to make a simple approach to the booking process so, to secure your place on one of our tours, just make a 100€ deposit via Paypal.
This is a non-refundable deposit unless, for some reason, the tour is cancelled. The remainder is payable via Paypal, any time you like, but no later than 45 days before the tour date. Please read “PAYMENT, INFORMATION, RESERVATION AND DEPOSIT” below.
Twelve is the minimum number of visitors, adults, for any tour, otherwise it won´t take place. Also no more than sixteen are allowed for each tour, because of logistics.
We work with groups, in order to keep the prices at an acceptable level, but individual, families, or small groups tours in Alqueva, Portugal, are also possible, on request and tailor made.
All prices are based on double bedroom occupancy.
What follows is something already familiar to everyone, we didn´t make up anything new on the subject of “terms and conditions” and it´s the standard procedure, give or take some, not so, substantial differences. Unforeseen, unexpected, undesirable, uncontrollable, unavoidable (too much “un…”!) situations may occur, and it always seems we weren´t prepared, so let´s try at least to minimize them.
By completing an on-line reservation/booking you confirm you have read and agreed to the following “terms and conditions”.
EMAIL ADDRESS & TELEPHONE
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We also require a mobile phone so we can contact you during your stay or prior to your arrival.
PAYMENT, INFORMATION, RESERVATION AND DEPOSIT
Any information about the tours and the reservation is made via email to email@example.com indicating on the subject: “artic experiences” or “lake Alqueva”. The sooner you make the reservation the better, but no later than 60 days before the tour date of your choice. For the reservation we would like to know something about you:
Going to Murmansk, Russia: Name complete, address complete with postal code, passport number, age, phone number (mobile), gender, profession, and the tour date of your choice.
Going to Alqueva, Portugal: Name complete, address complete with postal code, passport number (for Portuguese visitors “bilhete de identidade” ou “cartão de cidadão”), age, phone number (mobile), gender, profession, and the tour date of your choice.
Twelve is the minimum number of visitors, adults, for any tour, otherwise it won´t take place, so when your tour is complete we will inform you, and to secure your place, we will ask via email to make a 100 € deposit (reservation button) in the next 10 days. We cannot guarantee any reservation until your deposit has been received. The remaining balance of the tour, is due 30 days before the tour starts (Book button). Bookings made less than 30 days before the tour starts, cannot be guarantee, but if so, must be paid in full.
In the event before your arrival the cottages advertised become unavailable or unusable for any reason we reserve the right to offer you an alternative of the same level of quality and in the same area.
If the visitor cancels the booking at the latest 30 days before the tour date, the whole amount will be refunded, minus the cost of bank transfer or PayPal's fees and the inicial 100 euros.
If the visitor cancels later than 14 days before tour date, we will keep 50% of the amount paid, due to administration costs.
If the visitor cancels later than 7 days before tour date, the entire amount will go to "Travel with stars".
“Travel with stars” recommends that you make adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment. Normally travel insurance is mandatory to apply for a visa to the Russian Federation.
In case of flight/transportation delays/cancellations, and/or force majeure, natural disasters and similar situations beyond control of "Travel with stars", no refund will be given.
Prices quoted on our website are those in effect at the time of viewing and remain guaranteed once the 100 € reservation deposit has been paid. Once a price has been agreed and deposit paid “Travel with stars” will not change this price under any circumstances, thus guarding against any future price increases. However, if in the presence of harsh weather conditions or any other reason, some of the daily guided tours have to be cancelled, “Travel with stars” may not be held responsible for any refund, but we will try to find some daily tour replacement.
“Travel with stars” tours, housekeeping staff, the representatives of “Travel with stars” tours or their sub-contractors have the right of access to the properties at any time with due regard to the convenience of the renter for the purpose of linen changes, garden maintenance, snow work, inspection and/or viewing of the property and to carry out any essential or routine repair or maintenance work.
NOISE DISTURBANCE, SMOKING
The cottages are all located in a quiet and peaceful environment. We therefore request you to respect this and keep your noise to acceptable ‘talking’ levels. If you wish to play music in the evenings then please do so but inside with the doors closed only – never outside. Loud music inside the cottage should not be played after 10.30 p.m. There may be other guests inside the cottage not related to us, and the same rules applies to them.
The cottages are non-smoking properties. Smoking is only allowed outdoors. Please do not throw cigarette filters or cigarette/cigar stubs in snow, gardens or plant pots.
PRINTING, TYPING, TERMS AND CONDITIONS, CALCULATION ERRORS AND OMISSIONS
“Travel with stars” tours reserve the right to correct any printing or typing errors on the website, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice. All the remaining information provided on the website are an integral part of the above mentioned “terms and conditions”.
Murmansk city-November 2016